PRIVACY POLICY

This Privacy Policy applies to the Collaroy Dental website. This website is provided for informative and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Collaroy Dental is not responsible for the privacy practices of such other sites. 

At Collaroy Dental we strive for a transparent relationship with our customers. Here we describe the privacy practices for our website and outline the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.


Information We Collect and How We Use Information

We collect the following personal information from you on the Collaroy Dental website forms:

  • First and Last name
  • Email address
  • Phone number

By entering this information, you are providing personal information that will be used by Collaroy Dental for the sole purpose of scheduling your appointment or returning your contact request.

If you choose to enrol as a subscriber of our website or subscribe to our blog, you will receive recurring practice newsletters, announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics. At the time you subscribe or any time thereafter, you can choose to opt-out of receiving these emails from us.

To subscribe to our website, we need certain contact information, such as your name and email address. We may also store any provided demographic information (such as gender, birth date and address), but it is not required. You can unsubscribe from the newsletters by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.

Passive Information We Collect

Like many other websites, we also automatically collect and log other non-identifying information when you interact with the Collaroy Dental website:

Device data. We collect data from the device and application you use to access the Collaroy Dental website, such as your Internet protocol (IP) addresses, operating system, device type, browser type and timestamps.

Usage data. We collect usage data that may include which Collaroy Dental webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by Collaroy Dental collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the Collaroy Dental email messaging and to monitor and improve email deliverability and open rates.

How Information Is Shared

Except as set forth in this Privacy Policy or as specifically agreed to by you, Collaroy Dental will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties:

(i) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.


(ii) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.

Your Rights To Access and Control Your Personal Data

You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request for information being received. Please email us at info@collaroydental.com.au start this process. 

Data Retention

We keep the information we have about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, historical research and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.

Analytics and Advertising Services Provided by Others

Google Analytics. In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information may be obtained by visiting Google’s privacy policy.

We use this information to conduct research and analysis to better understand how visitors are using the Collaroy Dental website, so that we can improve our website experience. From time to time, Collaroy Dental or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.

Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by Collaroy Dental and its operations contractors and will never be given or sold to a third party.

Cookie Policy

We use cookies and other technologies to ensure that everyone who uses Collaroy Dental website has the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy. You can find more information about cookies at: cookiesandyou.com.

List of cookies used by Collaroy Dental:

 

Cookie Name

Purpose

Expiration

Privacy

Set By Or On Behalf Of

Purpose

Expiration

Privacy

Google Analytics

Website analytics cookie for visitor information and source.

2 years

https://policies.google.com/privacy

responsivevoice.org

Used by the content network, Cloudflare, to identify trusted web traffic.

1 year

https://www.cloudflare.com/security-policy

Userway

Accessibility widget remembers which accessibility features were enabled.

Persistent

https://userway.org/privacy

Hotjar

Video Recording and Heatmap testing tool.

1 year

https://www.hotjar.com/privacy

Wistia

Embedding interactive videos on our website and measuring engagement.

1 year

https://wistia.com/privacy/

MaxCDN

Content Delivery Network.

1 year

https://www.maxcdn.com/legal/

Facebook

To enable the visitors to share the page in Facebook and stores page share count.

Persistent

https://www.facebook.com/about/privacy/

YouTube

Embedding videos on our website and measuring engagement.

1 year

https://policies.google.com/privacy

Formstack

Provides embedded online form functionality.

1 year

https://www.formstack.com/privacy

 

Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.

Our cookie table lists some of the third party cookies on our sites. Please note that the names of cookies, pixels and other technologies may change over time. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Our Policies for Children

We are committed to protecting the privacy of children. Neither Collaroy Dental nor any of its services are designed or intended to attract children under the age of 13.

Information Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however, if you have a security-related concern, please contact customer support at dataprotection@vortala.com.

Changes to This Policy

We will inform you if a material change to the Privacy Policy is made that involves the use of your Personally Identifiable Information. Your continued use of the Collaroy Dental site will indicate acceptance of the changes. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

Who We Are and How To Contact Us

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us.

Collaroy Dental
71 Veterans Parade
Collaroy Plateau
NSW 2097
(023) 8252 7555
Info@collaroydental.com.au

Last updated: 27/7/2019